ABOUT US

PRETTYMS, founded in 2022, is a merchant engaged in women's and men's fashion bags. We adhere to the concept of "innovation, quality, service" and rely on our unique understanding of fashion and taste to gradually become a favorite store of international consumers. We always put the interests of customers first, and continue to improve and innovate to meet your diverse needs.

I. Merchant introduction:
1. Brand name: PRETTYMS

2. Main products: various women's and men's fashion bags, including handbags, backpacks, wallets, briefcases, etc.

3. Business identity: e-commerce seller, mainly selling fashion bags through Internet platforms.

II. Business model:
We adopt a mixed business model of B2C and B2B. On the one hand, we sell online directly to consumers, and on the other hand, we have established cooperative relationships with some retailers and wholesalers to promote our products to a wider range of channels. Our main sales channels are major e-commerce platforms and independent websites, such as Amazon, Shopify, etc.

We adopt a flexible supply chain strategy and maintain close cooperation with high-quality bag manufacturers around the world to ensure that we can respond quickly to market demand and provide a variety of styles and price options. At the same time, we pay attention to inventory management to ensure the smooth supply chain and maintain low inventory risks.

III. Policy:
We attach great importance to customer rights and interests and have formulated strict product quality, return and exchange and after-sales service policies.
1. Product quality: We strictly screen suppliers to ensure that product quality and materials meet national standards and customer expectations. We provide a 30-day return guarantee. If there are quality or dissatisfaction issues, you can return or exchange.

2. Return policy: Without affecting secondary sales, customers can apply for return or exchange within a certain period of time after purchase.

3. After-sales service: We provide email customer service to answer customers' questions and handle customer complaints. At the same time, we regularly visit customers to understand product usage and improve customer satisfaction.

For details, please refer to our relevant terms of service, which shall prevail.

IV. Interaction with customers:
Our goal is to establish close interaction and good relationships with customers. We achieve this goal in the following ways:

1. Online store: Our official website provides detailed product introductions, price lists and shopping cart functions to facilitate customers to browse and purchase.

2. Online comments: We have special areas on the official website for interacting with fans, commenting, sharing new product information, promotions and trend information, blogs, etc.

3. Email marketing: We will regularly send new product push, promotions and other information to subscribers to let them feel our care.

4. Customer Feedback: We value customer opinions and suggestions, collect and analyze them regularly for product development and improvement. We respond to customer feedback within 24 hours.

Overall, our goal is to provide a pleasant and satisfying shopping environment where every customer feels welcome and respected. We value every interaction with our customers because it helps us understand customer needs, improve service quality, and thus win customer trust and loyalty.